Shipping Policy

At Hiyanvi, we aim to deliver your orders safely and efficiently while providing a smooth shopping experience.

Shipping Coverage

We aim to provide delivery services across India, subject to courier availability and serviceability at the customer's location.

Order Processing

Orders are generally processed after successful order confirmation.

Processing times may vary depending on:

• Product availability.

• Order volume.

• Weekends and public holidays.

• Sale events and festivals.

• Other operational circumstances.

Delivery Timeline

Standard delivery timelines may vary depending on the customer's location and courier service.

Delivery estimates may be affected by:

• Courier delays

• Weather conditions

• Public holidays

• Transportation disruptions

• Remote or non-serviceable locations

• Other circumstances beyond our reasonable control

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Any free-shipping offers will be subject to the terms displayed on the website.

Order Tracking

Once an order has been dispatched, tracking information may be provided through available communication channels such as email, SMS, or WhatsApp, where applicable.

Customers can use the provided tracking information to monitor their shipment.

Delivery Attempts

Our courier partners may make multiple delivery attempts.

Customers are responsible for providing accurate:

• Name

• Phone number

• House/address details

• City

• State

• PIN code

Hiyanvi may not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please contact Hiyanvi Customer Support as soon as possible.

Where possible, take clear photographs or videos of the package and product before using the item.

Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, contact Hiyanvi Customer Support with your Order ID and clear photographs or videos of the product and packaging.

Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Contact Us

For shipping-related questions, please contact Hiyanvi Customer Support through the contact details provided on our website.