Privacy Policy

At Hiyanvi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we may collect, use, store, and protect information when you visit our website or purchase our products.

Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and purchase details

• Product and size selections

• Payment-related information required to process your order

• Information provided through customer support or inquiries

We may also automatically collect certain technical information, including:

• Browser type

• Device information

• IP address

• Operating system

• Website usage information

How We Use Your Information

We may use your information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Provide customer support.

• Respond to questions and requests.

• Send order confirmations and shipping updates.

• Process returns, exchanges, and refunds.

• Improve our website, products, and services.

• Personalize your shopping experience.

• Help prevent fraudulent transactions.

• Maintain website security.

• Comply with applicable legal and regulatory requirements.

Payment Information

Payments may be processed through secure third-party payment providers.

Payment providers may collect and process payment information in accordance with their own privacy policies, terms, and security practices.

Hiyanvi does not need to store your complete payment card or banking credentials to process an order when payment processing is handled by a third-party payment provider.

Sharing of Information

Hiyanvi does not sell or rent your personal information.

We may share relevant information with trusted service providers when necessary to operate our business and provide our services, including:

• Payment gateway providers

• Courier and logistics partners

• Website hosting and technology providers

• Customer support providers

• Marketing and communication service providers, where applicable

Such providers receive information reasonably necessary to perform their respective services.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality.

• Remember preferences.

• Analyze website traffic.

• Improve the shopping experience.

• Support certain website features.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable laws, you may have rights relating to your personal information, including the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent for marketing communications.

For privacy-related requests, please contact Hiyanvi through the contact information provided on our website.

Policy Updates

Hiyanvi may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

For questions or requests relating to this Privacy Policy, please contact Hiyanvi Customer Support through the contact details provided on our website.