Return & Refund Policy

At Hiyanvi, we are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review the following Return, Exchange & Refund Policy.

Return & Exchange Window

Return or exchange requests may be submitted within 3–5 days from the date of delivery, subject to the eligibility conditions below.

Requests received after the applicable period may not be accepted.

Return & Exchange Eligibility

To be eligible for a return or exchange, the product must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Have all original tags and labels attached.

• Include the original packaging and accessories, where applicable.

• Be free from stains, perfume, makeup, damage, or other signs of use.

• Have a return or exchange request submitted within the applicable time period.

Non-Returnable / Non-Exchangeable Items

The following products may not be eligible for return or exchange:

• Products that have been worn, washed, altered, or damaged after delivery.

• Products returned without their original tags or packaging.

• Products showing signs of use.

• Products purchased during clearance sales or special promotions and products specifically marked as Final Sale or Non-Returnable, where applicable.

• Personalized or customized products, where applicable.

How to Request a Return or Exchange

1. Contact Hiyanvi Customer Support within 3–5 days of delivery.

2. Provide your Order ID and the reason for your request.

3. Share clear photographs or videos of the product and packaging if requested.

4. Our team will review your request and provide further instructions.

5. Once the product has been received and passes the applicable quality inspection, the return or exchange will be processed according to this policy.

Exchange Policy

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, Hiyanvi may provide an alternative resolution depending on the circumstances.

Refund Policy

Hiyanvi generally does not provide refunds for change-of-mind purchases or products that simply do not meet personal preferences.

A refund may be considered in circumstances such as:

• The product received is damaged or defective.

• An incorrect product has been delivered.

• The ordered product is unavailable and cannot be replaced.

• An order is cancelled by Hiyanvi before dispatch.

If a refund is approved, it will generally be processed through the original payment method or another suitable method within 5–7 business days, subject to the payment provider's processing time.

Important Information

Customers are requested to carefully review the product description, size chart, color, and specifications before placing an order.

Product colors may appear slightly different due to photography, lighting, device displays, and individual screen settings.

Contact Us

For return, exchange, or refund-related questions, please contact Hiyanvi Customer Support through the contact details provided on our website.